1 hour ticket response
Fast support is our principal concern and that is the reason why we’ve got a team of experienced customer service technicians who are prepared to provide a rapid response to any question that you might have. Just open your technical support ticket from the Hosting Control Panel and we’ll respond within 60 minutes at the latest. In fact, we work hard and aim for a twenty–minute tech support ticket response time.
A Top–Notch Help Desk Support Service
Our customer service technicians possess enormous experience in the Linux cloud packages industry and are proficient enough to find a fast solution to your problem. If, however, the situation at hand is not within the competency of a support engineer, the trouble ticket will be forwarded to a developer or sysadmin for further assistance.
An Easy–to–Browse Help Section
To help you get a quick tip on how you can use a specific service, we have integrated a really intuitive Help Center section in our Hosting Control Panel. You can search through an extensive collection of web hosting account administration articles and website management articles, explore the F.A.Q. repository or watch our how–to video tutorials.
