Help and Support Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Response Guarantee

  • Each ticket you post to the customer assist Dept will be replied to within up to 60 mins. The popular requests are going to be responded to asap. However, if the service request you have sent calls for assistance from a skilled administrator, we’ll forward the ticket to him and will notify you about the hold–off.

  • Top quality support service
  • Professional Client Assistance Service

  • We deliver 7 days a week tech help via a lightning fast ticket system included in your Control Panel. You may write to us all the time about any of the software applications that come pre–configured on the virtual server, this includes the selected Linux distribution, the server administration panel and our in–house designed Hosting Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • Each section of the Hosting Control Panel that comes free of cost with your VPS features a built–in collection of articles. You’ll find an array of exhaustive how to articles and reviews and a number of step by step video guides that demonstrate all the important website maintenance jobs. You can obtain them by hitting the Help or Video buttons in the upper right side of each Control Panel section.