Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • Every single assistance request you send to us will be dealt with within maximum 60 min. If your trouble ticket or email needs further assistance from a sysadmin, we will timely forward it and leave a comment to inform you that your matter is being examined. If you order our Admin Services package, any of the server administration tasks included there will be performed at a time that suits you.

  • Top quality support service

  • A First–Rate Customer Service

  • If you require any assistance with our Hosting Control Panel or with any of the applications that we have installed on the dedicated hosting server on your behalf, do not hesitate to touch base with the customer support staff at any time through the ticketing system. Also, in case you need help managing your dedicated hosting server, you can order the Admin Services package, that includes weekly OS updates, software installation and troubleshooting procedures, server monitoring and restarting procedures, backup hard disk drive space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Hosting Control Panel is installed by default for every Linux dedicated servers hosting package. Among its characteristics is a rather time and effort–saving integrated knowledgebase that will guide you step by step on how to use it. The majority of instructional articles also video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You will find the educational articles and the video tutorials in the top right corner of each section of the hosting Hosting Control Panel.