Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You can find almost all the answers to your questions in the user–friendly Help Center included in your Hosting Control Panel. It boasts an ever–growing knowledgebase with frequently asked questions and exhaustive how–to articles written by our competent tech support team.

  • Top quality support service
  • How–To Video Clips

  • If you prefer to see how an action is performed or how an issue is resolved, rather than just reading about it, then have a look at our compilation of educational video tutorials. They cover a variety of issues and will help you swiftly learn how to work with the Hosting Control Panel.

  • Intuitive help center
  • A One–Hour Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 customer service and feature a 60–minute support ticket response guarantee. Our knowledgeable techs will be online day and night and will remedy any problem that you might have within less than one hour after the ticket submission. In most cases, a reply will be provided to you within 20 minutes.