In case you have ever had a cloud hosting account in the past or you have dealt with any other online service, you probably know from your personal experience that for many things it is better to consult with a live person on the phone instead of exchange support tickets or e-mail messages. If you want to know more about a specific service before you decide to order it or if something small needs to be done, for instance, it is easier and quicker to do it live. When you're able to talk with representatives by phone, it's also very likely that you are working with an actual web hosting provider, not a reseller. The level of support that you can get over the phone varies between different companies - from common matters to expert technical support. Usually the majority of providers will offer you pre-sales assistance and first level telephone support, while more complex technical issues are resolved via e-mail and tickets.
Phone Support in Cloud Hosting
Since we have live phone support 14 hours every day, you have the option to get in touch with us and talk to our customer support representatives to find out more about the Linux cloud packages that we provide and ensure that our servers meet the system requirements for your websites before purchasing anything. For your benefit, we have telephone numbers on three continents so that you can call the one closer to you - in the U.S.A., the UK or Australia. In case you are already a customer, you will be able to call us about general and billing matters, and about some technical ones. If the problem is strictly technical or it can take more time to handle, you should employ our ticketing system, that will enable both you and our technical support crew to monitor the information given by both sides.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there is always somebody to assist you if you have any queries about the semi-dedicated server packages that we offer. Whether you need to know more about our packages, you have some billing issue or some general problem, you can just give us a call. Though some more technical problems may need a ticket so as to give some time to our technical support team to analyze, we'll assist you with a range of tech questions on the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the United States, the UK and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we have a global number where you can contact us.