If you’re a website owner, a problem can always emerge and it doesn’t necessarily need to be associated with the hosting service. For instance, something could go wrong when you update an application or some vital data could be modified or deleted unintendedly. Irrespective of what the essence of the problem is, you will need to contact the support staff and ask them to recover a backup or to help you fix the problem that you are experiencing. How promptly they will do it will predetermine the amount of time that your websites will be down. For given sites like social networking websites or web shops, a repetitive downtime interval too often equals lost customers and cash. Thus, it is of crucial importance that you use the services of a hosting company that provides not only a good customer support service, but also a quick one.
One-Hour Response Guarantee in Cloud Hosting
If you’re using one of our Linux cloud packages and you’ve got a question or encounter a certain obstacle, you can contact us 24-7 by submitting a helpdesk ticket or by writing an email and we guarantee that you will receive a response in less than sixty minutes. If the issue can be solved, we’ll do it before we reply, whilst if there is something that you need to do on your end, we’ll provide you with all the required details – what settings to check, what possible solutions to try, and so on. Usually, you’ll obtain an answer within maximum half an hour, so waiting around for hours and hours on end or even for more than one day to receive help is something unthinkable. Our 60-minute response guarantee applies to any enquiry that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we understand exactly how vital it is to obtain well-timed assistance, we promise that you’ll never have to wait around for more than an hour to receive an answer to any ticket that you send via your semi-dedicated server Control Panel. Actually, you will rarely need to wait for more than twenty-thirty minutes and this is valid for any question no matter what its nature is – general, technical or billing. Besides, our customer and technical support staff will be at your service 24x7x365, which implies that even in case you submit a ticket during national holidays, you’ll always receive an immediate response, which will contain the answer to an enquiry, the solution to a complication or the details necessary to solve an issue yourself – if there’s something that you have to do on your end. With us, you will never need to waste an entire day waiting around for a reply like you would with other hosting companies.