A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It is an efficient method to get some information about the web hosting services or get some problem resolved since you are talking to a live agent. The benefits of using a live chat service rather than calling or opening a ticket are the reduced chance of errors when you exchange information such as usernames or domain names, the quicker response time since the communication is real-time plus the fact that you don't have to stay on the chat constantly - you're able to do something else entirely while the agent investigates the issue in question. In addition, you are able to be a part of a live chat room from any kind of computer which is connected to the web, avoiding the phone rates that you will need to pay in case you are calling to a different country.
Live Chat Support in Cloud Hosting
In addition to the telephone and ticket support, we supply live chat support as well. You will be able to get in touch with us every day, which includes weekends and holidays, and we can give you more details about the Linux cloud packages that we offer if you are not a customer yet, or about general and billing questions if you already have an account. Although for solely technical issues you need to open a trouble ticket to our technical support, as such matters will require extra time to be dealt with, you can still get in touch with us through the live chat for some technical info. For instance, we can assist you to set up an e-mail address in your email client or troubleshoot a variety of problems, saving you plenty of time. Even if our phone lines are already off for the day, you can talk with a live person.
Live Chat Support in Semi-dedicated Hosting
Thanks to the live chat support service that we offer with our Linux semi-dedicated hosting packages, you'll be able to find the answers for any questions you have or have various issues dealt with in no time. Our chat service is available every day, so you'll be able to contact a representative even on weekends and holidays. In case you're unsure which package would be better for your websites or if our cutting-edge cloud hosting platform covers some system requirements, you may come on our live chat before you purchase anything. In case you're an existing customer, you're able to receive more information about account settings, billing issues as well as a number of common technical issues you may have, for example when you can't install an e-mail account in a client on your computer system. Our live chat will save you a lot of time no matter where you are or when you get in touch with us.