There are a number of ways to contact the hosting company whose services you’re using, but the one that you’ll always find no matter which company you pick is a ticketing system. It is the least complicated communication channel for several reasons. In case no help desk staff representative is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will always be received. Besides, you can copy & paste extensive pieces of information without the need to worry about printing mistakes, and if a given issue needs more time to be fixed or a number of responses need to be exchanged, all the information will be in one place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to contact your hosting provider is that they are often separate from the web hosting platform, which implies that if you have to supply information or to adhere to guidelines, you’ll need to use no less than 2 different accounts and this number might rise if you would like to manage multiple domain names. Besides, a lot of web hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a response.
Integrated Ticketing System in Cloud Hosting
In contrast with what you may find with plenty of other web hosting companies, the ticketing system that we use with our Linux cloud packages is part of the Hepsia Control Panel, which comes with all web hosting accounts. You will not need to remember several sign-on names and passwords, as you will be able to manage your tickets and the web hosting account itself in one place. So, if you have a question or confront a challenge, you can touch base with our support staff instantaneously. Our system offers a smart search mechanism. This suggests that even if you have submitted plenty of tickets over the years, you will be able to find the one that you need with ease. On top of that, you can check knowledge base tips for tackling commonly met challenges.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is integrated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting packages, which implies that you will not require another platform to touch base with our support staff – you can do that on the spot in case you bump into a difficulty. Posting a new ticket takes several mouse clicks and tracking down an older one is just as easy. Using our intelligent search functionality, you can swiftly find any ticket that you have opened in the past. You can send a ticket at any particular point in time as our customer care team members are available to you 24 hours a day, 7 days a week, 365 days a year and respond in no more than one hour, even though it rarely takes that much to get assistance. With Hepsia, you’ll have everything in one location and you can forget about needing to use two or more platforms to troubleshoot a simple problem.