A lot of people who start using their very first web hosting account, or switch companies, normally have questions with respect to how specific tasks are accomplished or bump into obstacles when setting up various things such as emails, website settings, and so on. This is why, many hosting providers have compiled documentation with common questions and problems so as to help their clients obtain info swiftly and seamlessly. Consequently, the customer service technicians can focus on actual problems that particular customers may be experiencing, as the solution for the smaller things will be available online and clients will be able to easily solve them without getting in touch with the technical support team. Having elaborate documentation is rather important, especially for new customers without any practical experience at all, since the hosting service involves loads of functions and lots of people can get baffled about what to do. A good knowledge base can both help you execute the procedures that you wish and find out how the hosting service functions in general.
Extensive Online Documentation in Cloud Hosting
Our cloud hosting plans include a detailed knowledge base where you can find information about all the predicaments that you might confront and their resolutions. You can become aware of how to set up and manage an electronic mailing list, how to use an .htaccess configuration file, or how to proceed in case the settings of your email client are correct, but nonetheless you’re unable to send emails, for example. We’ve done our utmost to be as exhaustive as possible and to encompass all the available options in order to help you save time and energy and to present you with different solutions for each issue. The knowledge base comprises informational articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will help you become acquainted with the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about specific functions and features in each Control Panel section, whereas if you’d like to browse the complete article list, you can visit the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers come bundled with an elaborate article library where you can find any info that you might require about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We’ve prepared it based on the feedback that we have collected from our clients over the years and, as a consequence, our articles address particular problems that you could encounter and present the most effective means of correcting them, for example getting a 500 Internal Server Error message or being unable to send e-mail messages from your desktop computer although you have the right settings. The articles are available in each and every section of the Control Panel and you can browse them whenever you like. They can help you extend your knowledge not only about our platform, but also about the web hosting field as a whole, as they offer exhaustive instructions and general info such as what file access permissions or cron jobs are.