24/7 Customer Support
Learn more about customer support and why it's hard to discover a hosting provider that provides top-class support.
The customer support that you can receive from your cloud hosting supplier is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have some technical issue with a current account. Timely and clear information about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a proof that you're ordering from an actual web hosting provider and not from a reseller. When you acquire a hosting account via a company that does not own its servers and it can't access them directly, it's almost certain that you'll wait for a day or two so as to get a reply to any kind of question, so your sites may remain offline for ages. In comparison, a company that provides various ways of communication and has a tech support staff available all the time will assist you to right away and help you minimize or fully avoid any downtime and prospective losses.
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24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance in a timely manner, so our
cloud hosting services include 24/7 support and various means of contact. In case you don't have an account yet, you can call us or come on our live chat and talk to a live representative, to find out about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up buying a service which you cannot use effectively. In case you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it requires further investigation. In contrast to the vast majority of providers out there, we respond to all of the tickets within one hour, so you won't need to wait for an entire day. Our support services can be accessed round-the-clock, even during official holidays.
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24/7 Customer Support in Semi-dedicated Hosting
Regardless of the
semi-dedicated server that you choose, you'll be able to reap the benefits of our 24/7 support services even on official holidays. All your web sites will be available all the time and so will we. With numerous communication options, you will be able to choose the most convenient method to get in touch with us and inquire about our services if you don't have an account yet, or ask for assistance if you're already among our customers. You are able to call us, start a chat with a live agent, send an email or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options have a one-hour reply time guarantee, though it rarely takes over 20 minutes to get assistance no matter the complexity of the issue. With our customer and tech support services, we are there for you whenever you need us, not a few days later.
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24/7 Customer Support in VPS Hosting
If you purchase a
virtual private server from us, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find several local telephone numbers in the USA, the United Kingdom and Australia as well as a live chat service. When you are an active customer and you require help with some technical issue which requires more time to investigate or resolve, you are able to open a support ticket from your billing account or you can send an email message and we will take care of the issue and send you a response within one hour. The response time is guaranteed 24/7, including weekends and holidays, yet for the majority of problems it takes a maximum of half an hour to get assistance. The support service covers your VPS plus all pre-installed software it comes with, so if you need help with third-party applications, you can check the additional Managed Services upgrade that we provide.
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24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to receive quick support in general, let alone if you manage an entire server, that's why each and every
dedicated server that we offer features 24/7 support with 1-hour reply time guarantee regardless of the matter. The service is free of cost for all the issues with the server or the software that was installed from our admins through the setup, so you're able to get in touch with us as many times as you need, even during holidays. You can either open a ticket from your billing area or you could send an e-mail message, and the actual answer time for both rarely exceeds 30 minutes since we have administrators available twenty-four hours a day. In case you want general information about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers we have on three different continents or you may employ our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you'll be able to add to your server package through your billing Control Panel.